Contact us

Contact Us

At OLG Lotto, we strive to provide exceptional customer support and a seamless experience for our users. If you have any questions or concerns regarding your account, gaming options, or need assistance with responsible gambling resources, please explore the following support channels.

Help Centre & FAQ Access

Our comprehensive Help Centre is available 24/7 through OLG Lotto website. You can find detailed information on various topics, including:

Game rules and tutorials
Bonus structures and promotions
Responsible gaming guidance

If you're unable to find the answers you need in our Help Centre, feel free to contact us via other support channels.

Contact Methods

We have multiple ways for you to reach out to us. Choose the one that suits your preference:

Email Support: For general inquiries or account-related issues, please use email address. Our dedicated customer support team will respond within 24-48 hours.
Live Chat: If you need immediate assistance or have urgent questions, our live chat feature is available from Monday to Friday (9:00 AM - 5:00 PM EST). Please note that we prioritize the most critical issues during peak periods.

To initiate a live chat session, click on the "Contact Us" button at the bottom of our website and select the Live Chat option. Our support team will be happy to assist you in real-time.

Responsible Gambling Assistance

If you're experiencing any difficulties with responsible gaming or need guidance on self-exclusion options, please contact us via email or live chat. We can also direct you to additional resources provided by our partner organization, ConnexOntario.

ConnexOntario

Technical Support & Troubleshooting

For technical issues related to gameplay or account access, please contact our dedicated Technical Support team:

Phone: unavailable
Email: unavailable

Please provide us with detailed descriptions of your issue for prompt resolution.

Account Recovery and Verification Assistance

If you've forgotten your login credentials or require assistance with verifying your identity, kindly reach out to our support team via email. Please allow up to 24-48 hours for a response.

Preferred Contact Methods & General Support Workflow

We recommend reaching out via the most suitable method based on your specific needs:

Email: For general inquiries and account-related issues
Live Chat: For urgent or critical concerns that require immediate attention (Monday to Friday, 9:00 AM - 5:00 PM EST)
Phone: unavailable

Feel free to use our ticket system when initiating contact via phone or other non-supported channels.

Availability & Response Times

Please note the following response times and availability hours for each support method:

Live Chat: Monday to Friday (9:00 AM - 5:00 PM EST), with a maximum wait time of X minutes during peak periods.
Email Support: Responses will be provided within 24-48 hours.

Multilingual Assistance

While our primary language is English, we strive to provide support in multiple languages. If you prefer assistance in French, kindly let us know and we'll do our best to accommodate your request.

Account-Security Guidance & Mobile/Desktop Support Accessibility

For concerns related to account security or mobile/desktop compatibility issues, please contact our Technical Support team via email.